Get in Touch with Our Team

Navigate to the login page and click the "Forgot Password?" link beneath the sign-in form. Enter the email address associated with your Polyscopea account and we will send you a secure reset link.

The reset link is valid for 60 minutes. If it expires, simply request a new one. For security reasons, we do not reveal whether a specific email address is registered in our system.

If you do not receive the reset email within 5 minutes, check your spam or junk folder. If you continue to experience issues, contact our technical support team at support@polyscopea.com with the subject line "Password Reset Assistance."

You can cancel your subscription at any time from your account settings. Navigate to Profile → Settings → Subscription and click "Cancel Subscription." You will retain access to your current plan features until the end of your billing period.

No partial refunds are issued for mid-cycle cancellations. If you subscribed within the last 14 days and have not used premium features extensively, you may be eligible for a full refund under our satisfaction guarantee. Contact billing@polyscopea.com to request one.

After cancellation, your account will revert to the Free tier. All your data, bookmarks, and research reports will be preserved, but access to premium AI analysis features will be restricted.

Under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to request a complete copy of all personal data we hold about you (Subject Access Request).

Email our Data Protection Officer at dpo@polyscopea.com with the subject line "Data Access Request." Include your full name and the email address associated with your account. We may ask you to confirm your identity before processing.

We are legally required to respond within 30 days (GDPR) or 45 days (CCPA). In most cases, we fulfill requests within 10 business days. Your data export will be provided in a machine-readable format (JSON or CSV) via a secure download link.

You may also request data rectification, restriction of processing, or erasure through the same channel. See our Privacy Policy for full details.

On any story or research report page, look for the "Report Issue" button (flag icon) in the toolbar. Click it, select the type of issue (factual error, outdated information, misleading framing, or other), and provide a brief description with supporting evidence or sources.

Our editorial team reviews all content reports within 24-48 hours. If a correction is warranted, we will update the content and add an editorial note indicating the change. For urgent corrections, email editorial@polyscopea.com directly.

• Email Support (all tiers): Monday-Friday, 08:00-22:00 UTC.
• Live Chat (Professional & Enterprise): Monday-Saturday, 08:00-22:00 UTC.
• Phone Support (Enterprise only): Monday-Friday, 09:00-18:00 in the timezone of your assigned office.
• Critical Issue Hotline (Enterprise only): 24/7 availability for Severity 1 and Severity 2 issues.

Public holidays follow the UK calendar for London headquarters. Regional offices observe local public holidays. We maintain skeleton support coverage during major holidays for Enterprise clients.

Visit the Subscription Plans page or navigate to Profile → Settings → Subscription in your dashboard.

When upgrading mid-billing-cycle, we calculate a pro-rated charge for the remaining days in your current period. The new plan features are activated immediately upon successful payment.

For Enterprise plan inquiries or custom configurations, contact enterprise@polyscopea.com for a personalized quote.

Report vulnerabilities to security@polyscopea.com. Include: a description of the vulnerability and its potential impact, step-by-step reproduction instructions, affected endpoints, and any proof-of-concept code or screenshots.

Our security team acknowledges all reports within 4 hours and provides an initial assessment within 24 hours. We aim to patch critical vulnerabilities within 48 hours of confirmation.

We request that you do not publicly disclose the vulnerability until we have had a reasonable opportunity to address it (minimum 90 days). We do not pursue legal action against security researchers who follow responsible disclosure practices.

Absolutely. Custom plans can include dedicated infrastructure and data isolation, custom AI model training, advanced API access with higher rate limits, SSO/SAML integration, custom SLAs with up to 99.99% uptime, a dedicated account manager, and on-premises deployment options.

Contact our Enterprise Sales team at enterprise@polyscopea.com to schedule a discovery call. We typically provide custom proposals within 5 business days.

Navigate to Profile → Settings → Account and click "Delete My Account." You will be asked to confirm by entering your password and typing "DELETE" in the confirmation field.

Before deletion: all active subscriptions must be cancelled first; your personal data will be permanently erased within 30 days per GDPR Article 17; public contributions may be anonymized rather than deleted; research reports and bookmarks will be irrecoverably lost.

If you change your mind within the 30-day retention window, contact support@polyscopea.com to halt the deletion process.

Polyscopea supports 10 languages across the platform interface, AI analysis output, and customer support:

Arabic is fully supported with right-to-left (RTL) layout. AI-generated analysis and research reports are available in all 10 languages. Customer support is directly available in English, Arabic, French, Spanish, and Portuguese; other languages are supported via professional translation.

The trust score is a composite metric (0-100) based on: source verification (cross-referencing claims against independent sources), source authority (track record and editorial standards), recency and freshness, consistency across our database, and sentiment analysis for potential bias detection.

Scores are displayed with color-coded badges: Verified (80-100), Source (60-79), Updated (recently refreshed), and Risk (below 40).

Our editorial team regularly audits AI trust scores. If you believe a score is incorrect, flag it for manual review using the report feature on any story page.

You can reach the DPO through:

• Email: dpo@polyscopea.com
• Post: Data Protection Officer, Polyscopea Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Contact Form: Select "Data Privacy (DPO)" as the department in the form above

The DPO handles: subject access requests, data portability, right to erasure, consent withdrawal, data breach inquiries, and complaints about data handling practices.

All communications with the DPO are treated with the highest level of confidentiality. If unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority (in the UK, the Information Commissioner's Office).